Privacy Policy

This Privacy Policy applies to ChatDip and all related services, applications, websites, and features operated by ConvexTech Inc. including Dips, our short-form video sharing feature.

This Privacy Policy explains how we collect, use, disclose, process, store, and protect personal information when you use ChatDip and Dips.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

• Username and display name
• Profile photo and profile information
• Email address and account credentials
• Videos, images, audio recordings
• Captions, hashtags, comments, and messages
• Customer support requests
• Reports regarding content or users
• Any information voluntarily provided by you

User Generated Content

Dips enables users to create, upload, publish, share, discover, and interact with short-form video content.

Depending on your privacy settings, content may be public or private.

Information Collected Automatically

We may automatically collect device type, operating system, browser information, IP address, application version, language preferences, device identifiers, network details, crash reports, logs, and diagnostic information.

Usage Information

We collect information about videos viewed, watch duration, engagement activity, likes, comments, shares, follows, search activity, content preferences, and interactions with advertisements.

Cookies & Tracking Technologies

We use cookies, SDKs, analytics tools, local storage, pixels, and similar technologies to improve security, performance, functionality, personalization, and analytics.

Device Permissions

• Camera: Capture photos and videos.
• Microphone: Record audio and voiceovers.
• Photos & Media: Upload and save content.

Location Information

If permission is granted, we may collect approximate or precise location information to personalize recommendations, support location-based features, improve discovery, and enhance platform security.

How We Use Information

• Provide and improve Services
• Host and distribute content
• Personalize recommendations
• Facilitate content discovery
• Respond to support requests
• Monitor system performance
• Detect fraud and abuse
• Enforce Terms and Guidelines
• Conduct research and analytics
• Comply with legal obligations

Personalized Recommendations

Dips uses automated recommendation systems to show content based on watch history, engagement activity, search behavior, followed creators, language settings, device preferences, and regional popularity signals.

Public & Private Content

Public content may appear in feeds, recommendations, searches, hashtags, and discovery features.

Private content remains accessible only according to your selected privacy settings.

Content Moderation & Safety

We may use machine-learning systems, automated moderation, user reporting tools, and human review teams to detect, review, and address policy violations.

Sharing of Information

We do not sell personal information.

Information may be shared with trusted vendors and service providers supporting hosting, infrastructure, security, analytics, customer support, and content delivery.

Advertising

We may use content preferences, interaction information, and device data to display more relevant advertising experiences where applicable.

Data Retention

We retain personal information only as long as reasonably necessary to provide services, maintain accounts, improve functionality, resolve disputes, and comply with legal obligations.

International Data Transfers

Information may be transferred, stored, and processed outside your country of residence where legally permitted and appropriate safeguards are implemented.

Your Privacy Rights

• Access personal information
• Correct inaccurate information
• Delete personal information
• Restrict processing
• Withdraw consent
• Request data portability

Children's Privacy

The Services are not directed to children under 13 years of age or the minimum age required by applicable law.

Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised policy.